Everything you need to interact with your customers

Collabable does email

To the customer, your interactions will appear as a normal email conversation. But for you, the emails are transformed into a dynamic back-and-forth discussion with advanced functionality your entire team can access. Learn more in the guide..

Collabable does forms

Contact forms are the most popular form of communication. Your customers expect them to be on your website, and they expect a fast response. Collabable makes it easy to generate contact forms tailored to your needs. Drop our custom code into your website, and you’ve given your customers another great way to start the conversation. Learn more in the guide.

Collabable will do it all

Soon, you’ll be able to converse with your customers however they choose to contact you -- through online chats, Twitter, and more. Collabable lets you track and respond to multiple Discussion Sources all in one place, and all in real time.

Your real-time lifeline

The Activity Feed keeps you on top of replies, private messages, or discussions as they come in. And all in real time.

Step away from the refresh button

Collabable automatically notifies you when new updates come in. The Filter Activity pop-up delivers notifications in a flash, and you can pull the update into the app with a single click.

No need to stare

Not currently looking at Collabable? No problem. Collabable will let you know there’s a new notification by putting the update count in the browser title for you to see. Genius.

Stop delegating and start talking

Assigning discussions to members of your team takes valuable time away from your customers. Let Collabable do it for you.

When a new discussion comes in, you can pre-define the user, priority, and relevant tags for each Discussion Source. This frees you from assigning contact form submissions to your customer service team, or different email accounts to your technical support or sales teams.

Smarter workflows, faster response times, and greater customer confidence. It’s really that simple.

It's as good as found

Collabable comes with a powerful search engine that lets you recall discussions in no time. And these search filters are no programming afterthought. Collabable’s workflow was built from day one with filters at the ready, so that each user can instantly access what they’re looking for.

Ever feel like you’re repeating yourself?

Canned responses let you generate a list of go-to responses to commonly asked questions. They’re easy to create, but the real power comes from leveraging past responses. Now with Collabable, you can say it once, capture it, and reuse it. How simple is that?

Keep it to yourselves

Some discussions are on a need to know basis — and your customers don’t always need to know. Private messages are a great way to add notes to your discussions that only your team can see.

It's perfect for reaching out to other members of the team, or leaving information for other team members who may take over the conversation. And it keeps the discussion moving, making for happy customers and a happy team.

Let them know you got the message

This is no ordinary auto-reply function. It leverages the power of Collabable’s multiple Discussion Sources to provide different auto-replies to different customers. Send one reply for tech support inquiries, another for customer service, and another for contact forms. You can be sure that your customers will know you’re listening.

Collabable gets you organized so you can get talking

Get ready to organize your conversations like never before. Collabable's intuitive tagging system allows you the opportunity to categorize conversations the way that works best for you.

Intuitive tagging lets you categorize conversations in whatever way works best for you. You can tag conversations manually or with the use of an auto-assigner. You can search for related discussions, and save the filter to define a custom workflow specifically for each user's responsibilities.

Keep your customers in the loop

Whenever a customer contacts you, they will get a unique web address so they can see the full back-and-forth of your conversation online. They can see everything you’ve talked about and respond on the spot from their desktop or mobile device.

Set it. Don’t forget it.

Take control of your Collabable account by customizing workflows in the way your business needs them.

When you search for a specific type of discussion, you can save the search as "My Filters." Not only will this save time the next time you access these discussions, but it also allows you to define a custom workflow for you to access each and every time you log in.

Custom pricing to fit your needs — and your budget

At Collabable, we don’t believe in giving you a bunch of features you don’t need and making you pay for them. It’s against our religion, or something.

With your account, you just select the features you need. Set the number of users, select the number of Discussion Sources, and that’s all you pay for. You can change things up at any time. And the billing is prorated based on the features you’re using. Fair and flexible billing — it's the Collabable way.

Collabable keeps your conversations away from prying eyes

The Internet is full of unsavory characters. That’s why we treat every conversation as carefully as you do. No matter what size account you have, it comes with full data encryption through and through -- including all web, desktop, and mobile connections.